Shipping, Returns & FAQs
ShippingFree Shipping in the USA
We currently offer free shipping to the entire US.
No minimum order size. No exceptions.
Do you ship anywhere outside the US?
Yes we do! We currently ship to the US, Canada, Europe, Mexico, New Zealand, and Australia. We've got low cost shipping and upgrades available if you are outside the US.
We accept all currencies. Prices are displayed in USD but you will be charged in your currency.
We cannot be responsible for any taxes or duties owed when you receive our products. We do have DDP shipping available for some parts of Canada.
If you live somewhere not on this list and you want to buy our products, send an email to firstname.lastname@example.org and we'll work to ship to your country!
How long does shipping take?
Everything we sell is made custom after you order it. It takes 2-7 business days to produce your gear, though it’s almost always ready in less than 5 days.
Free shipping takes around 5-8 days, often less. We use a quality basic carrier service that includes tracking. Including production time, you should receive your order in 7-15 business days.
How can I track my order?
We send an email confirmation when you order. When your order ships, we send another email with tracking information. If you don’t get these emails, check your spam folder. If it’s not in spam, send us an email to email@example.com and we’ll help.
Can I get faster shipping?
We offer several expedited shipping options if you are eager for your gear to arrive and have a bit of extra cash to help cover the cost. See what options are available for your address when you check out.
Important note: Expedited shipping only changes the shipping time and does not speed up our 2-7 business day production window. We can’t offer faster production times right now, but we’re working on increasing this to get your gear in your hands as fast as possible.
Will my order arrive all in one package?
To get products to you as fast as possible we may ship your order in multiple separate packages. Some items can’t ship together, like hats and posters. If this happens, you’ll receive multiple shipping confirmation emails. If everything from your order isn’t in the first box, the rest is on its way.
Returns & Refunds
If you want to start a return, click here to visit our returns page.
Here’s how we currently handle returns:
- We accept returns on unused products within 90 days of ordering. We ask that you cover the cost of return shipping and that you email us before you return anything. We will confirm that we’ve received your return before issuing a refund.
- If we make a mistake, we’ll own it and make it right.
- Please don't order multiple sizes to try on. We cannot accept returns or refund purchases made for this purpose.
- We cannot refund purchases or accept returns if you make a mistake when ordering. We would simply go out of business.
- Sizing information is included on every product page. Please review the sizing and fit recommendations and email us any questions before you order.
- Your shipping address is included in your order confirmation email. Please review it and email us ASAP if there is a mistake.
We are always working to improve our return policy. We want to make it easy for you to shop with us, but we also aren’t Amazon and can’t compete with their returns.
Remember that we are a small family owned business. We’re also reasonable, friendly people who genuinely want to help. If you have a question or an issue, reach out and we’ll figure it out together.
How are your products made?
We source products and fabrics from ethical brands and suppliers that comply with labor, environmental, and safety standards.
Most of our products are currently made custom for us by professional printers. These guys do a great job and we’re grateful for their help. Everyone who works with our partners enjoys paid time off, healthcare benefits, and a safe and friendly work environment. Printing facilities have implemented corporate social responsibility initiatives, like LED lighting and recycling programs for paper, plastic, and glass. All ink waste is disposed of to meet environmental regulations. Damaged products are donated to charitable organizations.
We do everything else ourselves in Oklahoma or on the road - Product design (with help from some badass designers), product testing, customer service, you get the point. We do it all! We’re working on developing our own in-house products and printing.
We’re also looking to partner with people who make awesome beer gear. If that’s you, give us a shout!
Why am I being charged sales tax?
Orders shipping to Oklahoma: We live and work in Oklahoma, so we are required by state and local governments to collect sales tax for online purchases. We don’t see a dime of these taxes, they go directly to your local government.
For all other US states: We aren’t currently required to collect sales taxes for your purchase.
Do you offer discounts or run sales?
We try never to make people sad that they bought our product. Sales can make people regret buying a product the day before it goes on sale. Our prices should not depend on your skill at googling coupon codes.
We don’t love discounts codes, but we sometimes use them and offer sales to show our appreciation to email subscribers, Instagram and Facebook followers, and awesome customers.
You can save a bit of cash by ordering several of the same type of product at once (For example, 2 or more hats in one order). We can often ship these together and we pass the savings on to you.
Who can I contact if I have a question or an issue with an order?
You can contact me, Benjamin. I started Homebrewsy and I answer all your emails myself, with occasional help from my partner Alayna.
You can reach me on our contact page or by emailing me directly at firstname.lastname@example.org.
I don’t publish a phone number because I can't always answer the phone and I get many spam calls these days. If you'd like to talk on the phone, shoot me an email and we’ll set up a time to chat.
Who is Homebrewsy?
We are Benjamin & Alayna, a couple of homebrewers from Oklahoma. You can read more about us and why we started Homebrewsy on our about page.
We want you to have an awesome experience buying rad gear from us. We are a passionate family team of homebrewers. If you have a question or an issue, reach out and we’ll figure out how to help.
We last updated this FAQ page in May 2019.
Note on changes: Nothing here is set in stone. We may change our policies occasionally to help our customers and to keep our business running. We’ll do our best to make it clear what has changed and why.